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Wynn, Martin G 
ORCID: 0000-0001-7619-6079, Ilyas, Janat, Isleyen, Omer Faruk, Brüntrup, Henrik and Metin, Bilgin
(2024)
Reassessing Critical Success Factors for ERP Implementation in the Digital Era.
Digital Technologies Research and Application, 3 (2).
pp. 140-154.
doi:10.54963/dtra.v3i2.297
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14245 Wynn, M. et al (2024) Reassessing Critical Success Factors for ERP Implementation in the Digital Era - Published version.pdf - Published Version Available under License Creative Commons Attribution 4.0. Download (1MB) | Preview |
Abstract
This paper examines the recent evolution of Enterprise Resource Planning (ERP) systems and explores the critical success factors (CSFs) for project implementation in the digital age. Adopting a qualitative inductive approach, the article first reports on CSFs evident in relevant literature drawn from the past two decades. In the second research phase, interview feedback from nine industry project managers is analysed to identify the CSFs now considered of particular relevance in the digital era. The article concludes that many of the established CSFs remain relevant, but recent research suggests the deployment of digital technologies and the availability of the cloud for ERP operation will mean that CSFs will be re-formulated in new technology and business environments. CSFs related to cloud-based vs on-premise software operation, system configuration and functionality trade-offs, and the integration of digital technologies into ERP products, are likely to emerge in the digital era. Future studies could profitably focus on these largely unresearched aspects of ERP projects, to which this article makes a small contribution that may provide a useful point of reference for subsequent studies.
| Item Type: | Article |
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| Article Type: | Article |
| Additional Information: | The authors shall retain the copyright of their work but allow the Publisher to publish, copy, distribute, and convey the work. |
| Uncontrolled Keywords: | Enterprise resource planning; ERP; Critical success factors; CSFs; Digitalisation; Project management |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Schools and Research Institutes > School of Business, Computing and Social Sciences |
| Depositing User: | Martin Wynn |
| Date Deposited: | 24 Jul 2024 08:37 |
| Last Modified: | 19 Sep 2024 14:01 |
| URI: | https://eprints.glos.ac.uk/id/eprint/14245 |
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