The critical determinants of service quality, importance and effects-a study in China

Wang, Xian Lily, Davies, Barry J ORCID: 0000-0002-5198-2046 and Williams, Christine (2009) The critical determinants of service quality, importance and effects-a study in China. Journal of Retail Marketing Management Research, 2 (1). pp. 95-121.

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Item Type:	Article
Article Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce
Divisions:	Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas:	Applied Business & Technology
Depositing User:	Ineke Tijsma
Date Deposited:	17 Mar 2015 14:27
Last Modified:	01 Aug 2023 12:02
URI:	https://eprints.glos.ac.uk/id/eprint/1482

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