Digitalization and Corporate Social Responsibility: A Case Study of the Moroccan Auto Insurance Sector

Abdallah-Ou-Moussa, Soukaina, Wynn, Martin G ORCID: 0000-0001-7619-6079, Kharbouch, Omar and Rouaine, Zakaria (2024) Digitalization and Corporate Social Responsibility: A Case Study of the Moroccan Auto Insurance Sector. Administrative Sciences, 14 (282). pp. 1-27. doi:10.3390/admsci14110282

Preview

Text 14507 Soukaina Abdallah-Ou-Moussa et al. (2024) Digitalization and Corporate Social Responsibility- A Case Study of the Moroccan Auto Insurance Sector.pdf - Published Version Available under License Creative Commons Attribution 4.0. Download (1MB) | Preview

Abstract

The aim of this article is to explore the impact of digitalization on corporate social responsibility (CSR) in the automobile insurance sector in Morocco. This article first explores the theoretical and conceptual foundations of digital transformation and CSR. A mixed methods approach is then used, combining qualitative interviews with a wider quantitative survey, to investigate how digital innovations influence CSR practices. Interview analysis provides the basis for the development of a conceptual framework and eight hypotheses, which are then tested using quantitative techniques to analyze survey data. The results reveal several links between the benefits of digitalization and CSR. Claims management platforms, digital roadside assistance tools, and digital vehicle assessment and inspection all positively impact policyholders’ well-being in terms of compensation and asset preservation, thereby enhancing the CSR profile of automobile insurers. Similarly, augmented reality (AR) and virtual reality (VR) training and simulation, as well as repair assistance, have positive impacts on policyholders’ well-being and advance the CSR positioning of automobile insurers. This article has limitations as it is based on a narrow industrial sector in a single country, but it nonetheless highlights certain relevant interrelationships between digitalization and CSR, contributing to the development of theory and practice in these research areas.

Item Type:	Article
Article Type:	Article
Uncontrolled Keywords:	Digitalization; Corporate social responsibility; CSR; Automobile insurance sector; Claims management; Digital technologies
Subjects:	T Technology > T Technology (General)
Divisions:	Schools and Research Institutes > School of Business, Computing and Social Sciences
Depositing User:	Martin Wynn
Date Deposited:	05 Nov 2024 15:53
Last Modified:	05 Nov 2024 16:00
URI:	https://eprints.glos.ac.uk/id/eprint/14507

University Staff: Request a correction | Repository Editors: Update this record