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Biggs, David M, Swailes, Stephen and Baker, Steven 
ORCID: 0000-0002-3029-8931
(2016)
The measurement of worker relations: the development of a three-component scale.
Leadership and Organization Development Journal, 37 (1).
pp. 2-12.
doi:10.1108/LODJ-08-2012-0098
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Text (Peer reviewed version)
The measurement of worker relations.pdf - Accepted Version Available under License All Rights Reserved. Download (327kB) | Preview |
Abstract
Purpose – Healthy employee relations are important for individual well-being and are likely to contribute towards job satisfaction and other positive work outcomes. The purpose of this paper is to discuss the importance of worker relations and proposes a new three-component model of worker relations which embraces the relationships that employees have with their co-workers, supervisor and the organisation. Design/methodology/approach – A 20-item inventory was tested using data collected in a local authority (n=157) and led to the retention of nine items which were embodied in a scale for further evaluation. A second study using data using obtained in an emergency call management service (n=85) were used to further evaluate the factor structure of the scale and assess its predictive validity. A third study (n=70) provided further information on the measure. Findings – The new nine-item measure is a viable instrument with adequate reliability for assessing three levels of worker relations. In line with predictions, the three sub-scales (co-worker, supervisor and organisation) were positively correlated with job satisfaction and social relations. Practical implications – The new scale provides a freely available and parsimonious alternative to existing measures of worker relations. Originality/value – The paper considers the component aspects of worker relations before defining, theorising and developing a general purpose short instrument capable of quantitatively measuring worker relations.
| Item Type: | Article |
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| Article Type: | Article |
| Additional Information: | This article is © Emerald Group Publishing and permission has been granted for this version to appear here http://www.emeraldinsight.com/doi/abs/10.1108/LODJ-08-2012-0098 Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. |
| Uncontrolled Keywords: | Job satisfaction, Employee relations, Intergroup relations, Leadership member exchange, Organisational relations, Team member exchange |
| Related URLs: | |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD60 Social responsibility in business |
| Divisions: | Schools and Research Institutes > School of Education and Science |
| Research Priority Areas: | Health, Life Sciences, Sport and Wellbeing |
| Depositing User: | Ineke Tijsma |
| Date Deposited: | 16 Mar 2015 12:39 |
| Last Modified: | 31 Aug 2023 09:05 |
| URI: | https://eprints.glos.ac.uk/id/eprint/1423 |
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