Assessing the Challenges Faced by Security Operations Centres (SOC)

Zidan, Kamal ORCID: https://orcid.org/0000-0002-6523-2924, Alam, Abu ORCID: https://orcid.org/0000-0002-5958-7905, Allison, Jordan ORCID: https://orcid.org/0000-0001-8513-4646 and Al-Sherbaz, Ali ORCID: https://orcid.org/0000-0002-0995-1262 (2024) Assessing the Challenges Faced by Security Operations Centres (SOC). In: Future of Information and Communication Conference (FICC), 4-5th April 2024, Berlin, Germany. ISSN 2367-3370 ISBN 9783031539633

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Abstract

Cyber security threats are increasing rapidly, and due to this organisations are utilising Security Operations Centres(SOC) to monitor their network and to observe activities by collecting data about malicious events and behaviours. The main purpose of SOC is to defend organisations assets by spotting potential malicious activities. There are number of challenges that SOC team face on daily based. Hence, the question of this study is ‘What are the main challenges faced by SOC analysts and how their impact on organisations?’. This paper presents the outcome of interviews that have been carried out with SOC specialists in UK to understand the main challenges they face. The interviewed individuals are from different types and sizes of organisations. Hence, they have indicated various challenges when working with SOC. Skills shortages, False positives, Lack of automation, poor communication between SOC analysts and board level implications are the most highlighted difficulties amongst participants whilst working with SOC.

Item Type:	Conference or Workshop Item (UNSPECIFIED)
Article Type:	Article
Uncontrolled Keywords:	Cyber Security, Security Operations Centre, Analysts
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD58 Organizational behavior, change and effectiveness. Corporate culture H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD61 Risk in industry. Risk management Q Science > QA Mathematics > QA76 Computer software T Technology > T Technology (General)
Divisions:	Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas:	Applied Business & Technology
Depositing User:	Kamila Niekoraniec
Date Deposited:	20 Mar 2024 15:35
Last Modified:	17 Apr 2026 12:00
URI:	https://eprints.glos.ac.uk/id/eprint/13843

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