Human Resource Management and Organisational Performance: The Mediating Role of Social Exchange

Mohammad, Tamara, Darwish, Tamer K ORCID: 0000-0003-1815-9338, Singh, Satwinder and Khassawneh, Osama (2021) Human Resource Management and Organisational Performance: The Mediating Role of Social Exchange. European Management Review, 18. pp. 125-136. doi:10.1111/emre.12421

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Text (Peer Reviewed Version) 8570 Mohammad, Darwish, Tamer, Singh, Osama (2020) Human Resource Management and Organisational Performance The Mediating Role of Social Exchange .pdf.pdf - Accepted Version Available under License All Rights Reserved. Download (410kB) | Preview

Abstract

This study seeks to explore the impact of specific set of HRM practice on organizational performance in a Middle Eastern emerging market. It aims to examine the mediating role of social exchange within the healthcare sector in Jordan, which is presently reeling under pressure from refugee crisis from Syria and neighbouring countries. Both, HR and hospital managers were targeted in all private and public hospitals through two separate questionnaires. We find, as predicted, that recruitment, training, and internal promoting from-within have a positive and significant effect on performance. However, contrary to expectation, we found performance appraisal and rewards and benefits not linked with performance. Notably, whilst researchers argue that a better theoretical understanding of the mechanisms describing the relationship between HRM and performance should be developed, the results indicate that social exchange can play an essential role in explaining the HRM-performance indirect relationship—a result that partly unlocks the elements of so-called ‘black box’ in HR research. The theoretical and applied implications of these findings are explored.

Item Type:	Article
Article Type:	Article
Uncontrolled Keywords:	HR Practices; Organisational Performance; Social Exchange; Middle East; Healthcare
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce > HF5001 Business H Social Sciences > HF Commerce > HF5001 Business > HF5549 Personnel management. Employment management R Medicine > RA Public aspects of medicine > RA407 Health status indicators.
Divisions:	Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas:	Applied Business & Technology
Depositing User:	Tamer Darwish
Date Deposited:	28 Jul 2020 14:26
Last Modified:	03 Aug 2023 09:13
URI:	https://eprints.glos.ac.uk/id/eprint/8570

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