An Activity Based Competency Model for ANSP Purchasing Professionals: A Case Study at DFS Deutsche Flugsicherung GmbH

Schwertner, Stefan (2015) An Activity Based Competency Model for ANSP Purchasing Professionals: A Case Study at DFS Deutsche Flugsicherung GmbH. DBA thesis, University of Gloucestershire.

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With the role of purchasing evolved from a paper pushing function to a strategic and value creating player in global businesses (Espich, 2004), the activities of purchasing professionals today are knowledge- and competence driven. The purpose of this study is to identify the competency needs of purchasing professionals at DFS Deutsche Flugsicherung GmbH (DFS), Europe’s largest Air Navigation Service Provider (ANSP). It also seeks to explore the role of implicit participant knowledge in the process of competency identification and model development. For these reasons, a mixed-method case study at DFS is conducted. After reviewing the literature, a purchasing competency model is developed from scratch through exploring the target population’s self-image on competency needs and by contrasting these results to the view of purchasing department’s internal customers and management. The so developed model is then verified through participant observations and the identification of the implicit knowledge of competency needs of purchasing professionals. The study contributes to business practice and the theory of competency modeling. It identifies competencies in an area where little is known about competency requirements and explores the need to consider implicit participant knowledge in the model development process. The research outcomes are valuable to solve a real-world problematic situation through developing an activity based, multi-perspective and future oriented competency model. The study provides an example of how the aspect of implicit knowledge can be integrated when studying competencies. Results from this case in Europe’s leading ANSP are likely to be transferrable to other companies in the industry.

Item Type: Thesis (DBA)
Thesis Advisors:
Thesis AdvisorEmailURL
Uncontrolled Keywords: Purchasing professionals, competency requirements; Deutsche Flugsicherung GmbH (DFS), Air Navigation Service Provider (ANSP), Germany
Subjects: H Social Sciences > HE Transportation and Communications
H Social Sciences > HF Commerce > HF5001 Business > HF5549 Personnel management. Employment management
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Depositing User: Susan Turner
Date Deposited: 26 Apr 2016 10:16
Last Modified: 02 Aug 2023 08:31

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