Ambient Smell and the Retail Environment: Relating Olfaction Research to Consumer Behavior

Ward, Philippa ORCID: 0000-0002-4971-8908, Davies, Barry ORCID: 0000-0002-5198-2046 and Kooijman, Dion (2004) Ambient Smell and the Retail Environment: Relating Olfaction Research to Consumer Behavior. Journal of Business and Management, 9 (3). pp. 289-302. doi:10.1080/0267257X.2003.9728228

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This paper focuses on the use of ambient scent within retail environments, and investigates those mediating factors that help shape the emotional and behavioural responses that are stimulated. In doing so, it draws on the work of Mehrabian and Russell (1974), and attempts to contribute to the work on ambient scent in retailing by extending and elaborating the Gulas and Bloch (1995) model to encompass current research on human olfaction. The paper also introduces and specifically considers the ability of smell to communicate a ‘sense of place’, and its potential as a differentiator in a crowded marketplace.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: Retailing, olfaction, store environment, ambient scent, consumer behaviour
Subjects: H Social Sciences > HF Commerce
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas: Applied Business & Technology
Depositing User: EPrints Services
Date Deposited: 06 Mar 2014 11:04
Last Modified: 01 Aug 2023 12:15

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