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Pergande, Julia (2018) An extended multi-contingency model for strategic out-sourcing in German banks. PhD thesis, University of Gloucestershire.
Full text not available from this repository.Abstract
This thesis investigates the decision-making drivers of German bank managers on credit services sourcing. Credit services sourcing is a form of foreign procurement. While securities and payments services sourcing is a widespread practice at German banks, credit services sourcing is uncommon. This thesis adds to managerial and academic knowledge by explaining why bank managers intended to outsource credit services in earlier research but have not done so. The high revenue contribution and risk of the credit business compared to the securities and payments business leads to a preference for internal coordination forms over outsourcing. Bank managers perceive the provision of credit services as a core competence. Credit services are the main driver of a bank's revenue contribution and allow for competitive differentiation. Bank managers fear the risk of credit services outsourcing because they distrust external providers. Moreover, heterogeneous non-standard credit operations impede outsourcing. An extended multi-contingency model is developed to solve managerial coordination problems. The model assists bank managers with the design and diagnosis of credit services coordination mechanisms that fit their contingencies. The business environment, strategy, size and ownership, management style, and climate of banks govern their choice of coordination mechanisms. Internal market coordination through credit service competence centres is the preferred coordination form of large banks. Banks without network structures and banks with high innovation prefer credit services internalisation. The extended multi-contingency model integrates contracts into structural contingency theory through the concept of dynamic fit. The extension to the original contingency model enhances the embryonic body of knowledge on contracts in contingency theory. This research takes a post-positivist view. It includes twelve cases of public, cooperative and private banks in Germany. The case data are analysed through qualitative content analysis using an iterative alteration of deductive methods and qualitative induction. The deduction is applied to qualitative research in post-positivism to develop a theoretical framework before the data review. Qualitative research requires deduction as the theoretical framework greatly guides the data analysis and interpretation.
| Item Type: | Thesis (PhD) | |||||||||
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| Additional Information: | A print copy of this thesis is available for reference use only. | |||||||||
| Uncontrolled Keywords: | Banking sector, Germany; Outsourcing | |||||||||
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| Subjects: | H Social Sciences > HG Finance > HG1501 Banking | |||||||||
| Divisions: | Schools and Research Institutes > School of Business, Computing and Social Sciences | |||||||||
| Depositing User: | Susan Turner | |||||||||
| Date Deposited: | 04 Sep 2024 11:29 | |||||||||
| Last Modified: | 04 Sep 2024 14:22 | |||||||||
| URI: | https://eprints.glos.ac.uk/id/eprint/14338 |
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