Evaluating Barriers in the Business Ecosystem of European MaaS Providers: An Actor Network Approach

Gebhart, Julian (2023) Evaluating Barriers in the Business Ecosystem of European MaaS Providers: An Actor Network Approach. DBA thesis, University of Gloucestershire. doi:10.46289/9AK3E44P

Full text not available from this repository.


As new Mobility as a Service (MaaS) platforms are being established in Europe, researchers and practitioners are looking for evidence of the barriers that the MaaS providers are experiencing in their evolving business ecosystem. By constructing an actor network, this thesis conceptualises the MaaS business ecosystem using a Systematic Literature Review (SLR) combined with Actor Network Theory (ANT). This actor network and the identified MaaS business ecosystem barriers are then used for Multiple Case Study Research, interviewing 18 European MaaS experts. First, the within-case analysis reveals how MaaS providers problematise, interest, enrol and mobilise their business ecosystem. Then, the cross-case analysis evaluates the findings of the actor networks by outlining and amending key barriers in the areas of (1) technology and data, (2) social and cultural, and (3) policy and regulation. The key patterns of barriers are then used to discuss nine observations that emerged from the field. These findings are then synthesised to derive success factors that help overcome the barriers. All findings are summarised in the final Cases, Actor Networks, Barriers, and Success Factors (CABS) framework. This CABS framework supports researchers and practitioners in formulating policies, leveraging best practices, or conducting further research on the development of MaaS.

Item Type: Thesis (DBA)
Thesis Advisors:
Thesis AdvisorEmailURL
Schlick, Sandrasschlick@glos.ac.ukhttps://www.glos.ac.uk/staff/profile/sandra-schlick/
Marvell, Alanamarvell@glos.ac.ukhttps://www.glos.ac.uk/staff/profile/alan-marvell/
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Depositing User: Susan Turner
Date Deposited: 25 Apr 2024 12:23
Last Modified: 25 Apr 2024 12:30
URI: https://eprints.glos.ac.uk/id/eprint/14002

University Staff: Request a correction | Repository Editors: Update this record

University Of Gloucestershire

Bookmark and Share

Find Us On Social Media:

Social Media Icons Facebook Twitter Google+ YouTube Pinterest Linkedin

Other University Web Sites

University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.