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Clarke-Hill, Colin M, Clarkson, R. and Robinson, T. (2002) Differentiation through Service: A Perspective from the Commodity Chemicals Sector. Service Industries Journal, 22 (3). pp. 149-166. doi:10.1008/714005092

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University Of Gloucestershire

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.