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Jones, Peter ORCID: 0000-0002-9566-9393, Bown, G Robin ORCID: 0000-0001-7793-108X, Comfort, Daphne and Hillier, David (2010) Sustainability and the UK's four leading food retailers. Journal of Retail Marketing Management Research, 3 (2). pp. 30-42.

Wang, Xian Lily, Davies, Barry J ORCID: 0000-0002-5198-2046 and Williams, Christine (2009) The critical determinants of service quality, importance and effects-a study in China. Journal of Retail Marketing Management Research, 2 (1). pp. 95-121.

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.