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Vrontis, Demetris, Thrassou, Alkis and Razali, Mat Zin. (2010) Internal Marketing as an Agent of Change-Implementing a New Human Resource Information System for Malaysian Airlines. Journal of General Management, 36 (1). pp. 21-41.

Wang, Chengbo, Yang, Tong, Mao, Zhaofang, Zhang, Lixin, Vaughan, John and Mercer, John (2011) An Empirical Exploration of Hospital Service Quality Assessment Criteria in China. Journal of General Management, 37 (2). pp. 51-68.