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Azemi, Yllka, Ozuem, Wilson ORCID: 0000-0002-0337-1419, Howell, Kerry E. and Lancaster, Geoff (2019) An exploration into the practice of online service failure and recovery strategies in the Balkans. Journal of Business Research, 94. pp. 420-431. doi:10.1016/j.jbusres.2018.08.035

Dermody, Janine ORCID: 0000-0002-0399-398X, Koenig-Lewis, Nicole, Lifen Zhao, Anita and Hanmer-Lloyd, Stuart (2018) Appraising the influence of pro-environmental self-identity on sustainable consumption buying and curtailment in emerging markets: Evidence from China and Poland. Journal of Business Research, 86. pp. 333-343. doi:10.1016/j.jbusres.2017.09.041

Hoerger, Christian and Ward, Philippa ORCID: 0000-0002-4971-8908 (2023) Coordination mechanisms and the role of taskscape in value co-creation: The British ‘milkman’. Journal of Business Research, 162. Art 113849. doi:10.1016/j.jbusres.2023.113849

Leonidou, Erasmia, Christofi, Michael, Vrontis, Demetris and Thrassou, Alkis (2020) An Integrative Framework of Stakeholder Engagement for Innovation Management and Entrepreneurship Development. Journal of Business Research, 119. pp. 245-258. doi:10.1016/j.jbusres.2018.11.054

Schiele, Holger and Krummaker, Stefan (2011) Consortium benchmarking: Collaborative academic–practitioner case study research. Journal of Business Research, 64 (10). pp. 1137-1145. doi:10.1016/j.jbusres.2010.11.007

Waligo, Victoria M., Clarke, Jackie and Hawkins, Rebecca (2014) The ‘Leadership–Stakeholder Involvement Capacity’ nexus in stakeholder management. Journal of Business Research, 67 (7). pp. 1342-1352. doi:10.1016/j.jbusres.2013.08.019

Woisetschläger, David M, Lentz, Patrick and Evanschitzky, Heiner (2011) How Habits, Social Ties and Economic Switching Barriers Affect Customer Loyalty in Contractual Service Settings. Journal of Business Research, 64 (8). pp. 800-808. doi:10.1016/j.jbusres.2010.10.007