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Azemi, Fehmi, Ozuem, Wilson ORCID logoORCID: https://orcid.org/0000-0002-0337-1419 and Azemi, Yllka (2015) Contextual Influences: Online Service Failure and Recovery Strategies. Chinese Business Review, 14 (8). pp. 382-389. doi:10.17265/1537-1506/2015.08.002

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.