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Rezaeian, Maryam and Wynn, Martin G ORCID: 0000-0001-7619-6079
(2018)
The Evolution of the Customer-Centric Helpdesk: Two Case Studies.
CENTRIC 2018: The Eleventh International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services.
pp. 7-13.