Items where Division is "Applied Business & Technology" and Year is 1996

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Baron, Steve, Harris, Kim and Davies, Barry J ORCID: 0000-0002-5198-2046 (1996) Oral participation in retail service delivery: a comparison of the roles of contact personnel and customers. European Journal of Marketing, 30 (9). pp. 75-90. doi:10.1108/03090569610130052

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University Of Gloucestershire

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.