Expert group knowledge triggers: when knowledge surfaces

Dreyer, Hanna, Bown, G Robin ORCID: 0000-0001-7793-108X and Wynn, Martin G ORCID: 0000-0001-7619-6079 (2020) Expert group knowledge triggers: when knowledge surfaces. International Journal of Knowledge Management, 16 (2). pp. 1-17. doi:10.4018/ijkm.2020040101

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Abstract

Specialised knowledge is a key component of success in an organisational context that resides in the expertise of the organisation’s personnel. To explore this situation, an ethnographic case study was chosen, in which data was collected from a software development project during the product testing phase. Extempore verbal exchanges occur through the interplay of project team members in weekly meetings, as the software was tested, analyzed and altered in accordance with the customer’s needs. Utilizing tacit knowledge from the project members as well as the group, new tacit knowledge surfaces and spirals, which allows it to build over time. Five extempore triggers surfaced during the research generated through explicit stimuli, allowing project members to share and create new knowledge. Through the use of ideas developed by Husserl and Heidegger, this study has cast some light on verbal exchanges that, through their interjection, allow significant learning to take place. The theoretical development places these learning triggers in an interpretive framework which could add value to other software development and project management contexts.

Item Type:	Article
Article Type:	Article
Uncontrolled Keywords:	Expert knowledge; Ethnographic case study; Software development; Project management; Knowledge triggers
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD66 Work groups. Team work in industry. Quality circles T Technology > T Technology (General)
Divisions:	Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas:	Applied Business & Technology
Depositing User:	Martin Wynn
Date Deposited:	09 Sep 2019 09:03
Last Modified:	31 Jul 2023 12:01
URI:	https://eprints.glos.ac.uk/id/eprint/7150

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