Global patient experience of paramedic practice

Perry, Matthew ORCID: 0000-0003-2638-7496, Usher, Kim and Jackson, Debra (2019) Global patient experience of paramedic practice. International Paramedic Practice, 9 (1). pp. 24-33. doi:10.12968/ippr.2019.9.1.3

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Paramedics occupy an ever-increasing role within healthcare and the development of this role should be informed by the voice of patients. This systematic literature review seeks to explore patient experience during a paramedic intervention. Methods: Using a ‘state of the art’ review style, a systematic search was conducted of the literature published between 2006 and 2018. Following PRISMA guidelines, a total of seven articles meeting the inclusion criteria were identified. A definition of experience which incorporates several dimensions was used to frame the search. Results: Three themes were identified, with the available literature focusing mainly on satisfaction. Satisfaction is improved through certainty and clarity of the progression through treatment and is high among patients of paramedics. Conclusion: Our understanding of patient experience in paramedic interventions is largely limited to an understanding of satisfaction. While this may provide some useful insights, other facets such as the lived experience and physiologic aspects are underrepresented in the current evidence base.

Item Type: Article
Article Type: Article
Additional Information: This document is the Accepted Manuscript version of a Published Work that appeared in final form in International Paramedic Practice, copyright © MA Healthcare, after peer review and technical editing by the publisher. To access the final edited and published work see
Uncontrolled Keywords: Paramedic; Prehospital care; Patient experience; Patient satisfaction
Subjects: R Medicine > RA Public aspects of medicine
R Medicine > RA Public aspects of medicine > RA960 Medical centers. Hospitals. Dispensaries. Clinics Including ambulance service, nursing homes, hospices
Divisions: Schools and Research Institutes > School of Health and Social Care
Research Priority Areas: Society and Learning
Depositing User: Susan Turner
Date Deposited: 14 Mar 2019 09:45
Last Modified: 27 Jul 2023 14:33

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