Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

Ammirato, Salvatore, Felicetti, Alberto Michele, Della Gala, Marco ORCID: 0000-0001-6850-0931, Raso, Cinzia and Cozza, Marco (2018) Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study. In: Collaborative Networks of Cognitive Systems. IFIP Advances in Information and Communication Technology, 534 (534). Springer International Publishing AG, Cham, pp. 623-634. ISBN 9783319991269

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Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.

Item Type: Book Section
Additional Information: 19th IFIP Working Conference on Virtual Enterprises (PRO-VE 2018) Cardiff, Wales on September 17-19, 2018
Uncontrolled Keywords: Destination management organizations; Smart tourism services; Multiple case studies
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Schools and Research Institutes > Countryside and Community Research Institute
Research Priority Areas: Place, Environment and Community
Depositing User: Susan Turner
Date Deposited: 26 Nov 2018 13:38
Last Modified: 01 Aug 2021 21:45

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