The Deployment of Service Management Systems in SMEs – Three Case Studies

Wynn, Martin G ORCID: 0000-0001-7619-6079 and Tipton, Emma (2011) The Deployment of Service Management Systems in SMEs – Three Case Studies. SERVICE COMPUTATION 2011 : The Third International Conferences on Advanced Service Computing. pp. 149-156.

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Service management is a new and emerging software niche, which is still relatively unexplored by many companies. This paper examines the service management process in three small to medium sized enterprises in the UK Midlands region, and the software systems that support the process. The paper provides a top-line analysis of the degree of fit between process and technology support, and concludes with some observations on service management as a process and systems concept.

Item Type: Article
Article Type: Article
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas: Applied Business & Technology
Depositing User: Martin Wynn
Date Deposited: 05 Mar 2018 16:39
Last Modified: 31 Aug 2023 08:01

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