Implementing Enterprise Resource Planning (ERP) Systems through Knowledge Transfer Partnerships: Two Case Studies

Wynn, Martin G ORCID: 0000-0001-7619-6079 and Maldonado, Gabriela (2007) Implementing Enterprise Resource Planning (ERP) Systems through Knowledge Transfer Partnerships: Two Case Studies. International Journal of Management Cases, 9 (2). pp. 41-51.

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Information systems strategy is becoming an increasingly important component of overall business strategy in both large corporations and small to medium sized enterprises (SMEs). The need for readily available and consistent management information, drawn from integrated systems based on sound and upgradeable technologies, has led many senior company managers to review the business case for root and branch systems replacement. Enterprise Resource Planning (ERP) software packages offer companies the opportunity to achieve these benefits, and also act as a catalyst for wide ranging process improvement across an organisation, as new software systems and associated procedures are introduced. The track record to date, however, has been mixed, with many ERP projects exceeding original cost and time estimates, with delayed or diluted benefits delivery. This is not altogether surprising when one considers the complexity of such projects – they introduce new software and new ways of working that require training in both the technology and related procedures, and this affects nearly all computer users across the company in different ways. As a result, considerable interest has focussed on the critical issues that need to be addressed to ensure success in ERP projects. This article examines two ERP projects that have taken place in recent years at Brecon Pharmaceuticals and at Dowty Propellers. Both projects can be viewed as successful, having completed within specified timescales and project budgets. The article examines the key dimensions of project delivery and then highlights some of the critical management issues that underpinned project success.

Item Type: Article
Article Type: Article
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas: Applied Business & Technology
Depositing User: Martin Wynn
Date Deposited: 27 May 2016 12:05
Last Modified: 31 Aug 2023 08:01

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