The Role of Knowledge Management in Creating a Culture of Learning: The Case of Dubai Municipality

Haak-Saheem, Washika and Darwish, Tamer K ORCID: 0000-0003-1815-9338 (2014) The Role of Knowledge Management in Creating a Culture of Learning: The Case of Dubai Municipality. Management Decision, 52 (9). pp. 1611-1629. doi:10.1108/MD-08-2013-0427

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Purpose: The aim of this study is to empirically investigate the role of knowledge management in creating a culture of learning and creativity in a non-Western context. It further seeks to stimulate broader empirical and theoretical discussions on the topic. Design/Methodology/Approach: As little is known about knowledge management approaches in our regional context, the qualitative approach was chosen as an appropriate method of studying this phenomenon. The openness of the qualitative method enables data collection that is not constrained by predetermined categories of analysis, and thus allows for a level of depth and detail that quantitative methods cannot provide. Our empirical investigation is based on semi-structured interviews and conducted in the Knowledge Management Department of Dubai Municipality. Findings: Results indicate that the impact of knowledge management on organisational learning is below expectations. Written official statements or policies are not sufficient to enforce learning and creativity. Notably, institutional changes at the extreme produce conditions that might reduce the rate of organizational learning. The role of knowledge management is to develop context specific strategies to embrace learning and creativity. Practical implications: In light of the institutional structures, our findings on knowledge management and organisational learning provide managers guidance in making decisions under extremely uncertain institutional settings. Originality/Value: Knowledge management and organisational learning have been discussed within organisational and management research; however, the majority of these studies adopt a Western-based perspective. This paper contributes to our understanding of the relationship between knowledge management and organisational learning in an emerging market setting, which has so far received insufficient attention. Keywords: Knowledge management, Organisational learning, Public sector, Dubai Paper type: Research paper

Item Type: Article
Article Type: Article
Additional Information: This article is © Emerald Group Publishing and permission has been granted for this version to appear here Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Uncontrolled Keywords: Knowledge management, Organizational learning, Emerging markets, Dubai, Case study, Non-western context
Subjects: H Social Sciences > HF Commerce > HF5001 Business
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas: Applied Business & Technology
Depositing User: Tamer Darwish
Date Deposited: 11 Jan 2016 11:49
Last Modified: 05 Aug 2023 12:02

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