Employing Knowledge Transfer to support IS implementation in SMEs

Wynn, Martin G ORCID: 0000-0001-7619-6079, Turner, P, Abbas, H and Shen, R (2009) Employing Knowledge Transfer to support IS implementation in SMEs. Industry and Higher Education, 23 (2). pp. 111-125. doi:10.5367/000000009788146629

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Information systems strategy is an increasingly important component of overall business strategy in small and medium-sized enterprises (SMEs). The need for readily available and consistent management information, drawn from integrated systems based on sound and upgradeable technologies, has led many senior company managers to review the business case for root-and-branch systems replacement. However, implementing new information systems (IS) is not easy and many projects fail or fall well short of expected outcomes. Key to successful implementation is getting the strategy right in the first place and then implementing it in a controlled manner to ensure the delivery of benefits. This article discusses three IS projects in different SMEs, where the UK's Knowledge Transfer Partnership scheme has been used to transfer relevant expertise from the university sector to help with strategy development and systems implementation. The experience has led to an outline method for IS strategy development for SMEs and guidelines for the adoption and adaptation of mainstream project management and software package evaluation tools. It is hoped that this will help other SMEs to achieve IS strategy development and implementation more effectively in terms of timescale, cost control and benefits delivery.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: Information Systems, Management Information Systems, Information Technology, Computer Software Evaluation, Transfer of Training, Small Businesses, Cooperative Programs, School Business Relationship, Foreign Countries
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas: Applied Business & Technology
Depositing User: Ineke Tijsma
Date Deposited: 19 Feb 2015 11:50
Last Modified: 31 Aug 2023 08:01
URI: https://eprints.glos.ac.uk/id/eprint/1870

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