A New Maturity Model for AI & Blockchain Implementation within the UAE Public Sector

Al Graibeh, Ahmad

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A New Maturity Model for AI & Blockchain Implementation within the UAE Public Sector

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Al Graibeh, Ahmad (2024) A New Maturity Model for AI & Blockchain Implementation within the UAE Public Sector. PhD thesis, University of Gloucestershire. doi:10.46289/FWBV9281

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Official URL: https://eprints.glos.ac.uk/id/eprint/15684

Abstract

Despite of technological advancements being adopted within UAE (Federal & Local Governments), there is a significant gap in the existing literature which provides, insights on the real impacts of AI & Blockchain solutions/technologies (within UAE Federal Government, Abu Dhabi Local Government, Dubai Local Government and Ajman Local Government). and a comprehensive business model to effectively implement these technologies for efficient digital services/transactions in the UAE (Federal & Local Governments). Considering the above mentioned gap and necessity of comprehensive business model for implementation of these technologies, the study aimed to analyze how AI & Blockchain solutions/technologies can effectively contribute to improve the efficiency of government digital services/transactions to be an effective digital services/transactions that enhance the customer journey & experience of getting the government services, and that totally aligned with UAE (Federal & Local Governments), digital transformation agenda for fast-growing economy using the 4th Industrial revolution technologies. and surpass the main challenges, pillars that should be considered in adoption, implementing and deployment of AI & Blockchain solutions/technologies within public sector organizations/entities. and setting up a new framework that evaluate/assess the main stages of adoption, implementing and deployment of AI & Blockchain solutions/technologies to deliver a clear roadmap for public sector organizations/entities, how to reach an advanced and mature level of implementing/deploying AI & Blockchain solutions/technologies. The study provides a literature review which explored Artificial Intelligence (AI) and Blockchain (BC) technologies individually, highlighted conceptual and architectural structure of these technologies, their benefits, applications, challenges and subsequently delved into joint approach of AI and Blockchain, along with associated applications and challenges. Based on literature review, the provisional conceptual framework is proposed which depicts the potential factors (which are regarded as dimensions of this framework) that could influence the acceptance and implementation of AI and BC in government digital services/transactions. This conceptual framework/model comprises of four dimensions which include strategy & governance, technology, people, and process, and five stages of change, which included initial, development, defined, managed, and optimized stages. The conceptual model provides the primary frame of reference and direction to empirical research for in depth investigation of factors affecting the successful deployment of these technologies. Based on provisional conceptual framework, maturity model is proposed which support the successful implementation of AI & blockchain technologies in public sector of UAE by providing comprehensive assessment tool to assess efficacy of organization to successfully deploy these technologies. The maturity model is validated by combining “Expert reviews with User Feedback & Survey” and its use case is discussed in context of one case study (Dubai Digital Authority-DDA) of research. The holistic validation of model highlights both the strengths and challenges associated with proposed model. Significance & Contribution: The results of analysis and evaluation of conceptual framework provides comprehensive understanding of primary drivers and applications of these technologies, accompanied by detailed exploration of challenges associated with their deployment. Building upon these conceptual insights, a maturity model is formulated to assess the organizational readiness to effectively implement these technologies. Moreover, to harness the full benefits of maturity model, the study furnishes implementation guidelines which have been categorized into four key areas including preparation for assessment, conducting the assessment, setting improvement goals, and progress tracking. The validation of maturity model underscores its substantial advantages in facilitating seamless technology integration and transformation, providing strategic implementation roadmaps, bolstering risk mitigation as well as in evaluating and enhancing organizational capacity and resource optimization. Hence, the research fills a significant gap in literature by scrutinizing the underlying drivers and challenges of implementation of these technologies in public sector of U.A.E, while providing a maturity model tailored to support the public sector of U.A.E in successfully embracing and implementing these technologies. This would also aid public sector of U.A.E in adhering to embracing the digital transformation initiatives of both local and federal governments of the country, which significantly involve the adoption and integration of these technologies.

Item Type:

Thesis (PhD)

Thesis Advisors:

Thesis Advisor	Email	URL
Al Majeed, Salah	UNSPECIFIED	UNSPECIFIED
Zhang, Shujun	szhang@glos.ac.uk	UNSPECIFIED
Bechkoum, Kamal	kbechkoum@glos.ac.uk	UNSPECIFIED
Yourston, Douglas	dyourston@glos.ac.uk	UNSPECIFIED