Providing developmental feedback to individuals from different ethnic minority groups using expert systems

Biggs, David M and Sagheb-Tehrani, Mehdi (2008) Providing developmental feedback to individuals from different ethnic minority groups using expert systems. Expert Systems, 25 (2). pp. 87-97. doi:10.1111/j.1468-0394.2008.00440.x

[img]
Preview
Text
Providing developmental feedback to individuals from different ethnic minority groups using expert systems.pdf - Submitted Version

Download (176kB) | Preview

Abstract

The paper is an account of a commercially successful and viable expert system entitled FRED (Feedback Reporter Evaluating Development). Expert systems offer a consistent approach to providing feedback to individuals that people with personal biases and emotions may find difficult to achieve. The text used in the expert system is sensitive and carefully worded by a team of skilled professionals, many of whom were from ethnic and cultural minorities. This is especially important when dealing with internal applicants from ethnic minorities as feedback given is consistent, fair, non-judgemental and devoid of possible ethnic prejudices and emotional statements. FRED offers a sensitive, comprehensive and cost-effective method of producing feedback reports for individuals from an ethnic minority and the paper details FRED's design, use and evaluation in an organizational setting. Future research is recommended in utilizing expert systems to provide feedback in assessment and development settings.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: ethnic minorities;personal development;applicant reactions to selection, TW04
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Schools and Research Institutes > School of Education and Science
Research Priority Areas: Health, Life Sciences, Sport and Wellbeing
Depositing User: Ineke Tijsma
Date Deposited: 16 Mar 2015 12:32
Last Modified: 31 Aug 2023 09:05
URI: https://eprints.glos.ac.uk/id/eprint/1422

University Staff: Request a correction | Repository Editors: Update this record

University Of Gloucestershire

Bookmark and Share

Find Us On Social Media:

Social Media Icons Facebook Twitter Google+ YouTube Pinterest Linkedin

Other University Web Sites

University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.