E-business and process change: two case studies (towards an assessment framework)

Wynn, Martin G ORCID: https://orcid.org/0000-0001-7619-6079, Turner, Phillip and Lau, Erin (2013) E-business and process change: two case studies (towards an assessment framework). Journal of Small Business and Enterprise Development, 20 (4). pp. 913-933. doi:10.1108/JSBED-03-2012-0044

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Abstract

Purpose The purpose of this research paper is to explore the impacts of e-business technology adoption at process level in SMEs. Methodology/approach The paper reviews a range of literature and mainstream models relating to e-business impacts in SMEs and then focuses on two in-depth case studies. The cases draw their empirical material from the involvement of the author in e-business project management in these two companies.. Findings The two case studies show significant impacts of e-business technology at process level. They also illustrate that contrasting information systems strtaegies can be equally successful in embracing e-business process change. Originality/value The value of the case studies lies in their originality and the paper highlights the potential impacts and benefits of e-business at process level.

Item Type:	Article
Article Type:	Article
Uncontrolled Keywords:	Information systems, SMEs, E-business, Assessment framework, Legacy systems, Process change, Process models
Subjects:	T Technology > T Technology (General)
Divisions:	Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas:	Applied Business & Technology
Depositing User:	Martin Wynn
Date Deposited:	18 Feb 2015 12:18
Last Modified:	10 Oct 2025 17:15
URI:	https://eprints.glos.ac.uk/id/eprint/1382

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