Exploring digital services performance and issues in the developing countries

Naeem, Muhammad (2022) Exploring digital services performance and issues in the developing countries. PhD thesis, University of Gloucestershire. doi:10.46289/EE39M8W3

Full text not available from this repository.


PhD by publication is based on published work. As such, this thesis is based on seven published articles, and one article that is accepted at the time of writing. The data for these articles were collected from customers and professionals. The aim of the research was to identify and address issues with digital banking services to improve banking performance. Thus, this reflective critical commentary reflects on 8 journal articles published as part of the PhD process. This reflective project journey encompasses insights, knowledge, information, understandings, and judgements on the overall path to achieving the research aim. Consequently, insight from the reflective report is part of the process of developing a contribution to knowledge. The reflective critical commentary to follow includes a reflection on gaps in knowledge, methodological choices, and contributions to knowledge in terms of each of the articles. The overall focus of the reflective project considers the flow and connectivity of the publications as steppingstones to achieve one common aim through the publication of a series of the articles.

Item Type: Thesis (PhD)
Thesis Advisors:
Thesis AdvisorEmailURL
Ozuem, Wilsonwozuem2@glos.ac.ukhttps://www.glos.ac.uk/staff/profile/wilson-ozuem/
Ward, Philippapward@glos.ac.ukhttps://www.glos.ac.uk/staff/profile/philippa-ward/
Uncontrolled Keywords: Digital services; Developing countries
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD58 Organizational behavior, change and effectiveness. Corporate culture
Divisions: Schools and Research Institutes > School of Business, Computing and Social Sciences
Depositing User: Susan Turner
Date Deposited: 09 May 2023 14:14
Last Modified: 09 May 2023 14:14
URI: https://eprints.glos.ac.uk/id/eprint/12712

University Staff: Request a correction | Repository Editors: Update this record

University Of Gloucestershire

Bookmark and Share

Find Us On Social Media:

Social Media Icons Facebook Twitter Google+ YouTube Pinterest Linkedin

Other University Web Sites

University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.