The identification and elimination of excessive production in FM cleaning operations within UK shopping centres

Matthews, Daniel (2021) The identification and elimination of excessive production in FM cleaning operations within UK shopping centres. PhD thesis, University of Gloucestershire. doi:10.46289/LB51KW79

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Abstract

Research surrounding lean and Muda is plentiful within a manufacturing and production context, however, limited in facilities management (FM), particularly in a cleaning operation within UK shopping centres. The literature reviewed for this study indicated that although no effort has been previously made to integrate the Muda concept into FM cleaning operations within UK shopping centres, efficiency improvements are available in operations outside of manufacturing and production environments. And that UK shopping centres contain FM cleaning operations in which these efficiency improvements could be possible. In consideration of this research gap, the aim of this study was to explore the identification and elimination of excessive production in FM cleaning operations within UK shopping centres. This study used a quantitative methodology, based on the researcher’s positivist research philosophy, and explored the research problem utilising survey questionnaires. 107 survey questionnaires from front-line cleaning operators UK shopping centres were statistically analysed to explore relationships between the six defined independent variables, FM service delivery, in-house/outsource, management presence, shopping centre classification, continuous improvement (CI), and performance measurement, with the sole dependent variable, excessive production. The respondents spanned all four UK shopping centre classifications (REVO, 2018), across a total of 12 UK shopping centres. Two significant relationships were found in this study. Both the utilisation of CI and performance measurement are <.001 significant in reducing the level of excessive production in FM cleaning operations within UK shopping centres. It is therefore suggested that in order to improve operational efficiency in this researched environment, a focus on both CI and performance measurement would be beneficial to both the FM service provider and property management. On the contrary, the remaining four independent variables, FM service delivery, in-house/outsource, management presence, and shopping centre classification, all provided insignificant relationships with the dependent variable, therefore proposing no benefit to operational efficiency improvements.

Item Type: Thesis (PhD)
Thesis Advisors:
Thesis AdvisorEmailURL
Yourston, Douglasdyourston@glos.ac.ukhttps://www.glos.ac.uk/staff/profile/douglas-yourston/
Darwish, Tamertdarwish@glos.ac.ukhttps://www.glos.ac.uk/staff/profile/tamer-darwish/
Uncontrolled Keywords: Excessive production; Muda; Lean; Continuous improvement; Performance measurement; Facilities management; Cleaning; UK shopping centres
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD58 Organizational behavior, change and effectiveness. Corporate culture
Divisions: Schools and Research Institutes > Gloucestershire Business School > Marketing, Events, Hospitality and Tourism
Depositing User: Susan Turner
Date Deposited: 18 Feb 2022 13:31
Last Modified: 18 Feb 2022 13:31
URI: https://eprints.glos.ac.uk/id/eprint/10728

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