Items where Gloucestershire Author is "Donne, Keith"

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Number of items: 5.

Book Section

Donne, Keith Edward (2016) Chapter 10 Measuring Service Quality and Satisfaction. In: Service Quality in Leisure, Events, Tourism and Sport. CABI, Wallingford, pp. 250-269. ISBN 9781780645452

Donne, Keith Edward (2016) Chapter 6 Capacity Management. In: Service Quality in Leisure, Events, Tourism and Sport. CABI, Wallingford, pp. 156-171. ISBN 9781780645452

Donne, Keith Edward (2016) Chapter 9 Principles of Monitoring Service Quality. In: Service Quality in Leisure, Events, Tourism and Sport. CABI, Wallingford, pp. 227-249. ISBN 9781780645452

Book

Buswell, John, Williams, Christine, Donne, Keith Edward and Sutton, Carley (2016) Service Quality in Leisure, Events, Tourism and Sport. CABI, Wallingford. ISBN 9781780645452

Thesis

Donne, Keith Edward (2005) Managing the service experience: a study of young people's managed outdoor adventure leisure. PhD thesis, University of Gloucestershire.

This list was generated on Mon Sep 23 01:21:19 2019 UTC.

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.