The Effect of Music on Shoppers’ Shopping Behaviour in Virtual Reality Retail Stores: Mediation Analysis

Dad, Aasim M, Rehman, Asma Abdul, Kear, Andrew and Davies, Barry J (2018) The Effect of Music on Shoppers’ Shopping Behaviour in Virtual Reality Retail Stores: Mediation Analysis. International Journal of Advanced Computer Science and Applications, 9 (1). pp. 135-145. ISSN 2158-107X

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Abstract

The aim of this study is to investigate the effect of music, as an atmospheric cue of 3D virtual reality retail (VRR) stores, on shoppers' emotions and behaviour. To complete this research, a major empirical study was conducted in Second Life (SL) which is one of the most mature virtual worlds (VWs). The effect of the music on shoppers' emotions was experimentally tested in computer labs. Pre-test and post-test were conducted to evaluate the emotion levels before and after experiencing 3D VRR stores. Detailed mediation analysis was done with the PROCESS tool at the later stage of the analysis. This research confirmed 'music' as an atmospheric cue of 3D Servicescape. Results of this research determined the effect of music on shoppers' arousal, pleasure and consequent shopping behaviour. Further, this research could not identify the direct effect of arousal on shoppers' behaviour, however, it was a major source of inducing pleasure and increasing shoppers' positive approach behaviour. This paper contribute to better understanding the 3D VRR store atmospheric, role of music in it, shoppers' emotions and behaviour.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: Music; Retail atmospherics; 3D virtual reality retailing; Second life (SL); Mediation analysis
Subjects: H Social Sciences > HF Commerce > HF5001 Business > HF5410 Marketing
H Social Sciences > HF Commerce > HF5001 Business > HF5428 Retail Trade
Divisions: Schools and Research Institutes > School of Business and Technology > Marketing, Events & Hospitality
Research Priority Areas: Applied Business & Technology
Depositing User: Susan Turner
Date Deposited: 18 Apr 2018 16:03
Last Modified: 19 Apr 2018 14:27
URI: http://eprints.glos.ac.uk/id/eprint/5572

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