Implementing sustainable tourism: A multi-stakeholder involvement management framework

Waligo, Victoria M. and Clarke, Jackie and Hawkins, Rebecca (2013) Implementing sustainable tourism: A multi-stakeholder involvement management framework. Tourism Management, 36. pp. 342-353. ISSN 02615177

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Abstract

Within the extensive body of literature on sustainable tourism (ST), its successful implementation is an emerging and important theme. The lack of or ineffective stakeholder participation is a major obstacle to ST realisation and there is little clarity as to how best to resolve this problem. This paper presents the findings of a purposive UK-based case study that evaluated stakeholder involvement in the implementation of ST. Using over fifty stakeholders' accounts drawn from eight primary stakeholder groups, a ‘multi-stakeholder involvement management’ (MSIM) framework was developed. The MSIM framework consists of three strategic levels: attraction, integration and management of stakeholder involvement. Six stages are embedded within the three levels: scene-setting, recognition of stakeholder involvement capacity, stakeholder relationship management, pursuit of achievable objectives, influencing implementation capacity and monitoring stakeholder involvement. These are supported by the overarching notion of ‘hand-holding’ and key actions [e.g. managing stakeholder adaptability] that enhance stakeholder involvement in ST.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: Implementation, Sustainable Tourism, Stakeholder Involvement, Stakeholder framework
Related URLs:
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > G154.9 Travel and State. Tourism
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD60 Social responsibility in business
Divisions: Faculty of Business, Computing and Applied Sciences > Business School > Business and Human Resource Management
Research Priority Areas: Applied Business Research
Depositing User: Susan Turner
Date Deposited: 05 Jan 2016 17:28
Last Modified: 26 Jun 2016 04:48
URI: http://eprints.glos.ac.uk/id/eprint/2962

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