The critical determinants of service quality, importance and effects-a study in China

Wang, Xian Lily and Davies, Barry J and Williams, Christine (2009) The critical determinants of service quality, importance and effects-a study in China. Journal of Retail Marketing Management Research, 2 (1). pp. 95-121. ISSN 1752-6183

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Item Type: Article
Article Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HF Commerce
Divisions: Schools and Research Institutes > Business School > Marketing and Retail
Research Priority Areas: Applied Business Research
Depositing User: Ineke Tijsma
Date Deposited: 17 Mar 2015 14:27
Last Modified: 28 Oct 2015 16:43
URI: http://eprints.glos.ac.uk/id/eprint/1482

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