The measurement of worker relations: the development of a three-component scale

Biggs, David M and Swailes, Stephen and Baker, Steven (2016) The measurement of worker relations: the development of a three-component scale. Leadership and Organization Development Journal, 37 (1). pp. 2-12. ISSN 0143-7739

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Abstract

Purpose – Healthy employee relations are important for individual well-being and are likely to contribute towards job satisfaction and other positive work outcomes. The purpose of this paper is to discuss the importance of worker relations and proposes a new three-component model of worker relations which embraces the relationships that employees have with their co-workers, supervisor and the organisation. Design/methodology/approach – A 20-item inventory was tested using data collected in a local authority (n=157) and led to the retention of nine items which were embodied in a scale for further evaluation. A second study using data using obtained in an emergency call management service (n=85) were used to further evaluate the factor structure of the scale and assess its predictive validity. A third study (n=70) provided further information on the measure. Findings – The new nine-item measure is a viable instrument with adequate reliability for assessing three levels of worker relations. In line with predictions, the three sub-scales (co-worker, supervisor and organisation) were positively correlated with job satisfaction and social relations. Practical implications – The new scale provides a freely available and parsimonious alternative to existing measures of worker relations. Originality/value – The paper considers the component aspects of worker relations before defining, theorising and developing a general purpose short instrument capable of quantitatively measuring worker relations.

Item Type: Article
Article Type: Article
Additional Information: This article is © Emerald Group Publishing and permission has been granted for this version to appear here http://www.emeraldinsight.com/doi/abs/10.1108/LODJ-08-2012-0098 Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Uncontrolled Keywords: Job satisfaction, Employee relations, Intergroup relations, Leadership member exchange, Organisational relations, Team member exchange
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Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD60 Social responsibility in business
Divisions: Schools and Research Institutes > School of Natural & Social Sciences > Psychological Sciences
Research Priority Areas: Sport, Exercise, Health & Wellbeing
Depositing User: Ineke Tijsma
Date Deposited: 16 Mar 2015 12:39
Last Modified: 08 Apr 2017 18:51
URI: http://eprints.glos.ac.uk/id/eprint/1423

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