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Azemi, Yllka, Ozuem, Wilson and Lancaster, Geoff (2019) Service failure and recovery strategies in the Balkans: an exploratory study. Qualitative Market Research: An international journal, 22 (3). pp. 472-496. ISSN 1352-2752

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University Of Gloucestershire

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.