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Barker, Tom and Haeusler, Hank (2010) Achieving a designed customer experience across multiple delivery platforms: A telco perspective. International Conference of New Media and Interactivity, 2010. pp. 133-140.

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University Of Gloucestershire

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.