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Rezaeian, Maryam and Wynn, Martin G ORCID: 0000-0001-7619-6079 (2018) The Evolution of the Customer-Centric Helpdesk: Two Case Studies. CENTRIC 2018: The Eleventh International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services. pp. 7-13. ISSN 2308-3492

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University Of Gloucestershire

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.