Items where Gloucestershire Author is "Wang, Lily"

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Number of items: 4.

Article

Wang, Xian Lily, Davies, Barry J and Williams, Christine (2009) The critical determinants of service quality, importance and effects-a study in China. Journal of Retail Marketing Management Research, 2 (1). pp. 95-121.

Conference or Workshop Item

Singh, Jyothsna A., Wang, Xian Lily and Ward, Philippa ORCID: 0000-0002-4971-8908 (2019) Conceptualizing emotional labour, interaction quality and service continuity connections. In: The 12th Annual EUROMED Aacademy of Business (ΕΜΑΒ) Conference, 18-20 Sept, Thessaloniki, Greece. (Unpublished)

Huo, Yan and Wang, Xian Lily (2014) Key Factors impeding ethical consumption behaviour: an exploratory study in a Chinese context. In: 2nd International Conference on Contemporary Marketing Issues (ICCMI), June 18-20, 2014, Athens, Greece. (Unpublished)

Wang, Xian Lily and Cheng, Ranis (2010) Critical dimensions of perceived service quality within the Hong Kong retail banking sector. In: The European Institute of Retailing and Services Studies Conference, 2 - 5 July 2010, Istanbul, Turkey. (Unpublished)

This list was generated on Fri Aug 7 08:46:34 2020 UTC.

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University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.