Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler

Stafford, Andrew B ORCID: 0000-0002-8059-8705 (2018) Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler. Police Journal: Theory, Practice and Principles, 91 (4). pp. 297-315. doi:10.1177/0032258X17731685

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Abstract

Police policy in England and Wales is to always explain to a member of the public who contacts the police what will happen as a result of them doing so. During initial contact between a victim of crime and the police, this task often falls to police call-handlers. This article examines information on police response activity provided to victims by police non-emergency call-handlers during such instances of contact. Empirical analysis high- lights the importance that call-handlers place on providing accurate information on response activity to those who call the police, and the various challenges that they can encounter when attempting this.

Item Type:	Article
Article Type:	Article
Additional Information:	Stafford, Andrew B (2017) Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler. Police Journal: Theory, Practice and Principles. ISSN 0032-258X. (91(4)) pp. 297-315. Copyright © 2018 Andrew Stafford. Reprinted by permission of SAGE Publications.
Uncontrolled Keywords:	Police non-emergency call-handling; Victims of crime; Police response activity; Contact management
Subjects:	H Social Sciences > HV Social pathology. Social and public welfare. Criminology. > HV6001 Criminology H Social Sciences > HV Social pathology. Social and public welfare. Criminology. > HV7231 Criminal justice administration
Divisions:	Schools and Research Institutes > School of Business, Computing and Social Sciences
Research Priority Areas:	Place, Environment and Community
Depositing User:	Andrew Stafford
Date Deposited:	09 Oct 2017 14:53
Last Modified:	31 Aug 2023 08:24
URI:	https://eprints.glos.ac.uk/id/eprint/4971

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