The deployment of service management systems in SMEs: three case studies - conference presentation

Wynn, Martin G ORCID: 0000-0001-7619-6079 and Tipton, Emma (2011) The deployment of service management systems in SMEs: three case studies - conference presentation. In: SERVICE COMPUTATION 2011 : The Third International Conference on Advanced Service Computing, September 25th - 30th, 2011, Rome, Italy. (Unpublished)

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Abstract

Service management is a new and emerging software niche, which is still relatively unexplored by many companies. This presentation supports the conference paper that examines the service management process in three small to medium sized enterprises in the UK Midlands region, and the software systems that support the process. The paper provides a top-line analysis of the degree of fit between process and technology support, and concludes with some observations on service management as a process and systems concept

Item Type: Conference or Workshop Item (Speech)
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Computing and Engineering > Technical & Applied Computing
Research Priority Areas: Applied Business & Technology
Depositing User: Martin Wynn
Date Deposited: 01 Sep 2020 11:57
Last Modified: 01 Sep 2020 11:57
URI: http://eprints.glos.ac.uk/id/eprint/8680

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