The Impact of SAP on the Utilisation of Business Process Management (BPM) Maturity Models in ERP projects

Grube, Markus and Wynn, Martin G (2018) The Impact of SAP on the Utilisation of Business Process Management (BPM) Maturity Models in ERP projects. eKNOW 2018, The Tenth International Conference on Information, Process, and Knowledge Management,. ISSN 2308-4375 (In Press)

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Abstract

The SAP Enterprise Resource Planning (ERP) system is a leading software solution for corporate business functions and processes. Business Process Management (BPM) is a management approach designed to create and manage organizations’ business processes. Both promise an improvement of business processes in companies and can be used together in organizations. In conjunction with the SAP ERP system and BPM approach, BPM maturity models can be used as diagnostic tools that allow an organization to assess and monitor the maturity of its business processes. This research analyses the complex relationships between SAP, BPM and BPM maturity models. The aim is to investigate and analyse the interaction between the use of the SAP ERP software package and the deployment of BPM maturity models. The research adopts a multiple case study approach, based on semi-structured expert interviews, and provides an in-depth insight into how a small number of organizations use SAP, BPM and BPM maturity models.

Item Type: Article
Article Type: Article
Additional Information: The Tenth International Conference on Information, Process, and Knowledge Management eKNOW 2018 March 25, 2018 to March 29, 2018 - Rome, Italy
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > Business School
Research Priority Areas: Innovation, Design and Technology
Depositing User: Martin Wynn
Date Deposited: 12 Mar 2018 16:37
Last Modified: 05 Apr 2018 19:02
URI: http://eprints.glos.ac.uk/id/eprint/5478

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