Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler

Stafford, Andrew B ORCID: 0000-0002-8059-8705 (2018) Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler. Police Journal: Theory, Practice and Principles, 91 (4). pp. 297-315. ISSN 0032-258X

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Abstract

Police policy in England and Wales is to always explain to a member of the public who contacts the police what will happen as a result of them doing so. During initial contact between a victim of crime and the police, this task often falls to police call-handlers. This article examines information on police response activity provided to victims by police non-emergency call-handlers during such instances of contact. Empirical analysis high- lights the importance that call-handlers place on providing accurate information on response activity to those who call the police, and the various challenges that they can encounter when attempting this.

Item Type: Article
Article Type: Article
Additional Information: Stafford, Andrew B (2017) Providing victims of crime with information on police response activity: The challenges faced by the police non-emergency call-handler. Police Journal: Theory, Practice and Principles. ISSN 0032-258X. (91(4)) pp. 297-315. Copyright © 2018 Andrew Stafford. Reprinted by permission of SAGE Publications.
Uncontrolled Keywords: Police non-emergency call-handling; Victims of crime; Police response activity; Contact management
Subjects: H Social Sciences > HV Social pathology. Social and public welfare. Criminology. > HV6001 Criminology
H Social Sciences > HV Social pathology. Social and public welfare. Criminology. > HV7231 Criminal justice administration
Divisions: Schools and Research Institutes > School of Natural & Social Sciences > Social Sciences
Research Priority Areas: Environmental Dynamics & Governance
Depositing User: Andrew Stafford
Date Deposited: 09 Oct 2017 14:53
Last Modified: 07 May 2019 13:30
URI: http://eprints.glos.ac.uk/id/eprint/4971

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