Tacit Knowledge Triggers: When knowledge surfaces – an inductive approach

Dreyer, Hanna and Bown, G Robin (2017) Tacit Knowledge Triggers: When knowledge surfaces – an inductive approach. In: 1st International Conference on Family Business and Entrepreneurship, 03 - 05 May 2017, Bali, Indonesia. (In Press)

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Abstract

Tacit knowledge is a key component to a successful organization. The importance of tacit knowledge is widely acknowledged by researchers however few have explored it through an in-depth, inductive approach. This study explores how tacit knowledge surfaces through the concept of knowledge triggers. The data was collected through a software development project during the testing phase of the product. The triggers are created through the interplay of a project team in weekly meetings. During this phase the software was tested, analyzed and altered in accordance to the customer’s needs. Utilizing tacit knowledge from the project members as well as group, tacit knowledge surfaces and spirals which allows it to build over time. Five triggers surfaced during the research generated through explicit stimuli, these allowed project members to share knowledge. These triggers aim to support managers in the creation of dynamic environments where explicit stimuli allow knowledge to surface.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Tacit Knowledge, Inductive Research, Software Development, Project Management;
Subjects: H Social Sciences > HF Commerce > HF5001 Business
Divisions: Schools and Research Institutes > Business School > Marketing and Retail
Research Priority Areas: Applied Business Research
Depositing User: Anne Pengelly
Date Deposited: 24 Jul 2017 10:48
Last Modified: 24 Jul 2017 14:39
URI: http://eprints.glos.ac.uk/id/eprint/4792

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