Inside the Small Island Economies

Ozuem, Wilson and Thomas, Tara (2015) Inside the Small Island Economies. In: Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications. Idea Group (IGI), Hershey, PA, pp. 1622-1655. ISBN 9781466673571

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Abstract

The extant literature presents antecedents of loyalty into four groups: characteristics of the environment, characteristics of the dyadic relationship, characteristics of the consumer, and consumer perceptions of the relationship with the marketing firm. However, it pays little to no attention to the antecedents of loyalty in small island economies. Prior research on small island economies is heavily focused on cultural, environmental, and macro-economic issues. Thus, the focus of this chapter is to capture antecedents that are cognizant of the distinct market conditions that potentially impact customer loyalty within the telecommunications sector. It seeks to advance understanding of loyalty in Business-to-Business (B2B) relationships in the context of a small island economy and identify triggers and determinants to convert passively loyal customers into actively loyal customers.

Item Type: Book Section
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HF Commerce > HF5001 Business
Divisions: Schools and Research Institutes > Business School > Business and Human Resource Management
Research Priority Areas: Applied Business Research
Depositing User: Anne Pengelly
Date Deposited: 15 Mar 2017 13:02
Last Modified: 28 Apr 2017 06:10
URI: http://eprints.glos.ac.uk/id/eprint/4380

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