Chapter 10 Measuring Service Quality and Satisfaction

Donne, Keith Edward (2016) Chapter 10 Measuring Service Quality and Satisfaction. In: Service Quality in Leisure, Events, Tourism and Sport. CABI, Wallingford, pp. 250-269. ISBN 9781780645452

Full text not available from this repository.
Item Type: Book Section
Additional Information: 2nd edition
Uncontrolled Keywords: Tourism, Leisure industry, Quality assurance
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > G154.9 Travel and State. Tourism
G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions: Schools and Research Institutes > Business School > Business and Human Resource Management
Research Priority Areas: Applied Business Research
Depositing User: Susan Turner
Date Deposited: 10 Jan 2017 15:35
Last Modified: 10 Jan 2017 15:35
URI: http://eprints.glos.ac.uk/id/eprint/4254

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