Service Quality in Leisure, Events, Tourism and Sport

Buswell, John and Williams, Christine and Donne, Keith Edward and Sutton, Carley (2016) Service Quality in Leisure, Events, Tourism and Sport. CABI, Wallingford. ISBN 9781780645452

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Abstract

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. This updated and enhanced new edition addresses key points and principles of managing service quality across the industry sector. It identifies and analyses the requirements of managing service quality in an industry with distinctive features and challenges, and is illustrated throughout with case-studies which draw on a range of contexts and organizations. Considering the underpinning theory of service quality, it informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry.

Item Type: Book
Additional Information: 2nd edition
Uncontrolled Keywords: Tourism, Leisure industry, Quality assurance
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > G154.9 Travel and State. Tourism
G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions: Schools and Research Institutes > Business School > Business and Human Resource Management
Research Priority Areas: Applied Business Research
Depositing User: Susan Turner
Date Deposited: 10 Jan 2017 11:25
Last Modified: 10 Jan 2017 11:25
URI: http://eprints.glos.ac.uk/id/eprint/4244

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