Exploiting Business Intelligence for Strategic Knowledge Management: A German Healthcare Insurance Industry Case Study

Wynn, Martin G and Brinkmann, Daniel (2016) Exploiting Business Intelligence for Strategic Knowledge Management: A German Healthcare Insurance Industry Case Study. International Journal of Business Intelligence Research, 7 (1). pp. 11-24. ISSN 1947-3591

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Abstract

In the German healthcare industry, Business Intelligence systems play a cru-cial role. For one major health insurance company (discussed here as an alias - AK Healthcare), the deployment of Business Intelligence applications has supported sustained growth in turnover and market share in the past five years. In this article, these tools are classified within an appropriate conceptual framework which encompasses the organisation’s information infrastructure and associated processes. Different components of the framework are identified and examples are given - systems infrastructure, data provision/access control, the BI tools and technologies themselves, report generation, and in-formation users. The use and integration of Business Intelligence tools in the strategy development process is then analyzed. Finally, the key functions and features of these tools for strategic knowledge management are discussed. Research findings encompass system access, report characteristics, and end users profiles and capabilities

Item Type: Article
Article Type: Article
Additional Information: Publication of volume 7 issue 1 cover date January 2016 was delayed until July 2016. Final published version distributed here with permission from IGI Global. All Rights Reserved.
Uncontrolled Keywords: Business intelligence systems, Healthcare insurance industry, Germany
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > HD61 Risk in industry. Risk management
Q Science > QA Mathematics > QA76 Computer software
T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Computing and Technology
Research Priority Areas: Innovation, Design and Technology
Depositing User: Martin Wynn
Date Deposited: 05 Sep 2016 14:27
Last Modified: 30 Mar 2017 22:54
URI: http://eprints.glos.ac.uk/id/eprint/3841

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