Process Analysis and e-Business Adoption in Nigerian SBEs: A Report on Case Study Research

Olayinka, Olakunle and Wynn, Martin G and Bechkoum, Kamal (2016) Process Analysis and e-Business Adoption in Nigerian SBEs: A Report on Case Study Research. eKNOW 2016, The Eighth International Conference on Information, Process, and Knowledge Management. pp. 57-63. ISSN 2308-4375

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Abstract

It is generally acknowledged that e-business technologies can provide internal value as well as opportunities to reach different local and international markets, for both large and small organisations. Although the use of web-based systems and technologies to improve business processes has increased steadily over the past decade, there remains a dearth of research in this field in developing countries such as Nigeria. This paper examines how e-business is being used in two Nigerian small businesses, using a process mapping technique, system profiling and two main models from the existing literature. The results indicate that these models provide a valid framework for the initial analysis of e-business in this environment, and that these companies are indeed benefitting from the deployment of e-business technologies, particularly in their customer facing processes and functions.

Item Type: Article
Article Type: Article
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Computing and Technology
Research Priority Areas: Innovation, Design and Technology
Depositing User: Martin Wynn
Date Deposited: 20 May 2016 10:18
Last Modified: 16 Sep 2017 05:20
URI: http://eprints.glos.ac.uk/id/eprint/3510

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