CSPN Partner Satisfaction Survey Report 2012

Baker, Colin and Loughren, Elizabeth A and Crone, Diane and Spry, Joe (2014) CSPN Partner Satisfaction Survey Report 2012. Project Report. University of Gloucestershire, Gloucester.

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Abstract

The CSPN Stakeholder Survey forms a key element of CSP improvement planning processes. It aims to: 1. Gauge stakeholder satisfaction levels with the service offered by CSP core teams (individually and collectively). 2. Identify good practice and areas for improvement; provide a tool to support benchmarking across partnerships; provide material for use in advocacy and business planning. 3. Help identify the demand for CSP services to support future CSP business development, and help support Sport England monitoring requirements. Main findings All 49 CSPs took part in the survey. In total, 2,023 valid responses were received, 51 more than 2012 (n = 1,972). Excluding CSPs that did not provide invitation data (n = 16), but including the responses to the Regional and National survey the mean response rate was 41.3%. A Regional and National survey was created to assess satisfaction levels for partners working across multiple CSPs. In total, 242 responses were received, a response rate of 26% based on the number invited (n = 928). Satisfaction with contact Satisfaction was generally very high, scores ranging from 93.6% (Usefulness of the CSP’s website content) and 97.9% (Professionalism and helpfulness of staff). Data indicated an increase in the mean total satisfaction score for contact between 2013 (95.7%) and 2012 (93.5%). There was an increase in the mean total satisfaction score for contact between 2013 (95.7%) and 2012 (93.4%). Notable improvements since 2012 were ‘Adding value’ (93.6% vs. 89.7%) and ‘Support and advice’ (96.8% vs. 93.5%). The mean total satisfaction score for Regional and National partners was slightly lower than for the main CSPN survey (95.3%). Knowledge & understanding of CSPs Respondents to the CSPN survey were generally clear on the role of the CSP, 84.7% of respondents to the CSPN survey indicating a ‘very good’ or ‘good’ understanding representing an improvement of 2.3% on the 2012 Survey. 86.3% of respondents to the Regional and National survey indicated a ‘very good’ or ‘good’ understanding; slightly higher than the CSPN survey result. Overall, the results demonstrate a year-on-year improvement in understanding and knowledge (i.e. very good and good) since the survey began (2011 = 77%, 2012 = 82.4%, 2013 = 84.7%). Satisfaction with key services The mean total satisfaction with key services was 95.4%, representing an improvement on the 2012 Survey (90.1%). Respondents rated ‘Coordination of the Sportivate programme’ the highest (97.9%) whilst ‘Co-ordination of a club support programme’ had the lowest rating (94.1%).  The mean total satisfaction with key services for the Regional and National Survey was 92.3%, 3.8% less than the CSPN Survey. Respondents were most satisfied with ‘Coordination of the Sportivate programme’ (97.1%, n = 264) and least satisfied with ‘Organising County, Youth or Level 3 School Games / activities’ (70.7%, n = 128). Although the Regional and National survey broadly followed the same pattern as the CSPN Survey for key services there were some notable exceptions where scores were lower including: roviding child protection guidance and support (-6.2%); Providing equality and diversity advice (-5.7); Organising County, Youth or Level 3 School Games / activities (-26.7%). Overall satisfaction 95.5% of respondents indicated that, overall, they were ‘satisfied’ or ‘very satisfied’ (i.e. overall satisfaction), comparing favourably with the 2011 (91.9%) and 2012 (93.6%) overall satisfaction figures. Regional and National partners rated overall satisfaction slightly lower (94.3%). Although it was evident that the number of respondents stating ‘very satisfied’ decreased slightly in comparison to 2012, the results suggested that overall satisfaction with CSPs has increased year on year since 2011.

Item Type: Monograph (Project Report)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Business, Computing and Applied Sciences > School of Sport & Exercise
Research Priority Areas: Sport, Exercise, Health & Wellbeing
Depositing User: Colin Baker
Date Deposited: 23 Jun 2015 12:07
Last Modified: 01 Nov 2016 16:21
URI: http://eprints.glos.ac.uk/id/eprint/2387

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