Absorptive Capacity and ERP Implementation in Indian Medium-Sized Firms

Sharma, Seema and Daniel, Elizabeth M. and Gray, Colin (2012) Absorptive Capacity and ERP Implementation in Indian Medium-Sized Firms. Journal of Global Information Management, 20 (4). pp. 54-79. ISSN 1062-7375

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Abstract

Whilst absorptive capacity has been identified as an important contributor to the effective implementation of IT systems, previous studies have failed to explicitly consider the contribution of individual and organizational knowledge processes. Nine case studies of Enterprise Resource Planning (ERP) implementation were undertaken. The case studies were all undertaken in SMEs in a developing country since this is an important but under researched area for the application of the concept of absorptive capacity. A particular implication of the findings is that firms lacking knowledge of IT implementation cannot simply seek this from external sources but must develop internal organizational knowledge processes if their implementations of IT systems are to be effective. This finding is particularly pertinent to the developing country and SME context of this study, where low levels of experience within the firm and the loss of experienced staff are found to impact on the development of absorptive capacity.

Item Type: Article
Subjects: H Social Sciences > HF Commerce
Divisions: Faculty of Business, Computing and Applied Sciences > Business School > Business and Human Resource Management
Research Priority Areas: Applied Business Research
Depositing User: Anne Pengelly
Date Deposited: 06 May 2015 09:14
Last Modified: 06 May 2015 09:14
URI: http://eprints.glos.ac.uk/id/eprint/2187

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